About the Role

Receptionist

Location: Beaulieu Road , Lyndhurst

Hours: Full Time

Salary: plus Service Charge

We are currently looking for a customer focused Receptionist to join our friendly front office team at our award-winning hotel, Lime Wood.

Lime Wood is a 33-bedroom boutique country house set in the heart of the New Forest National Park. It is laid-back 5* luxury at its best, with Chefs Angela Hartnett and Luke Holder at the helm of the kitchen and a wellness spa within the grounds. The front desk is essentially the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible.

Why join us?

We give our teams a great place to work that is fun, professional, and just little bit different.

At the heart of what we do and why we do it is our consideration for your work life balance. Compassion, consideration, and patience is the motto. Standards are clear, ambition is high. We understand our team and support them to achieve their goals.

Salary

• £23,859 per annum based on 5 days a week, 40hrs plus service charge

Perks & Benefits:

• Meals on duty – We are an ethical business committed to the best staff food in the industry.
• 35% discount on food, beverages & treatments at Lime Wood.
• Take home goods – cost price.
• Perkbox – employee discount scheme with access to more than a hundred daily rewards ranging from free food in major UK restaurants, to movie tickets and high street clothing brands.
• Range of learning & development opportunities

Plus, much more…

To view our full range of perks, visit our ‘Why join us’ section on our career’s webpage: jobs.limewoodhotel.co.uk/whyjoinus

About the role:

Responsibilities include, but not limited to:

• Working collaboratively as part of a team, to ensure a warm welcome and effective service to all hotel and restaurant guests.
• Using hotel reservation systems to efficiently book guests stays and table reservations. Amending reservations as/when required.
• Respond to guest queries, in person, via phone and email.
• Proactive and adaptable approach to any situations that may occur. Always ensuring guest satisfaction.
• Communication is key, maintaining effective channels of communication with all departments.
• Handle guest complaints to the best of your ability, utilising our management team as/when required.
• Work collaboratively will all departments, providing regular updates and relevant information specific to their department. This can include guest requests and changes to reservations.

About you:

Previous experience as a Receptionist is beneficial. Desirably in a hotel or similar environment.

A proactive and reliable attitude towards work is essential. You must be able to deal with situations as and when they arise, ensuring guests are provided with both a warm welcome and positive experience.

We are a founder member of the Hoteliers Charter aimed at raising the profile of hospitality, advocating working in hotels as a great career choice, for more information visit hotelierscharter.org.uk