About the Role

Part-Time - Reservations Co-Ordinator

Location: Chapel Lane , Lyndhurst

Hours: Part Time

Salary: Up to £21,273.00 + Tronc

We are currently looking for a committed reservations co-ordinator who is enthusiastic, warm, and engaging to join our team at Lime Wood.

Why join us?

We give our teams a great place to work that is fun, professional, and just little bit different.

At the heart of what we do and why we do it is our consideration for your work life balance. Compassion, consideration, and patience is the motto. Standards are clear, ambition is high. We understand our team and support them to achieve their goals.

Perks & Benefits:

• Meals on duty – We are an ethical business committed to the best staff food in the industry.
• 35% discount on food, beverages & treatments at Lime Wood.
• Take home goods – cost price.
• Perkbox – employee discount scheme with access to more than a hundred daily rewards ranging from free food in major UK restaurants, to movie tickets and high street clothing brands.
• Range of learning & development opportunities

Plus, much more…

To view our full range of perks, visit our ‘Why join us’ section on our career’s webpage: jobs.limewoodhotel.co.uk/whyjoinus

About the role:

As a member of our team, you will be striving to achieve customer satisfaction and room revenue goals whilst handling multiple queries simultaneously via phone, email, and live chat. Other duties will include general administration, correspondence checks, and market research. You will also engage closely with the hotel staff, communicating with them to deliver our guests’ expectations.

You will be working in a fast-paced environment with a close-knit team.

Responsibilities include, but not limited to:

• Managing a high volume of enquires through all streams of communication.
• Develop a detailed knowledge Lime Wood Hotel, Hartnett Holder & Co and the Herb House Spa.
• To make regular contact with guests to ensure their booking journey is completed and they have all the reservations they require.
• To record accurate details and requirements of guest’s bookings.
• Confidently manage balance between efficiency and offering 5* service to guests.
• To process all deposits and pre-payments in line with company procedures.
• Ensure all reservation correspondence is completed and dealt with accurately and promptly and sent to the guest in a timely manner.

Previous work experience in a customer focused / reservationist role is preferred. Experience in hotel or travel reservations is beneficial. Full training will be provided.

We are a founder member of the Hoteliers Charter aimed at raising the profile of hospitality, advocating working in hotels as a great career choice, for more information visit hotelierscharter.org.uk