Spa Reception Manager

Front of House, Spa

Full time Posted 23.03.2021
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About the Role

Spa Reception Manager

Herb House Spa, Lime Wood, Lyndhurst, Hampshire

Hours: Full-Time (Including some weekends)

We are currently looking for a passionate and customer focused Spa Reception Manager to lead our friendly Reception team.

About the Herb House Spa: We are dedicated to natural well-being, inspired by our forest surroundings at the Herb House we instil a sense of calm, well-being, and serenity. 

Our Spa is designed over three levels, incorporating a massive Sauna, indoor Hydro Pool, Mud House, a steaming outdoor Hot Pool, eight spacious single treatment rooms and two magnificent double treatment rooms. We also have a state-of-the-art rooftop gym with the very latest technogym equipment, a 16-metre ozone treated indoor lap pool with glass doors overlooking the garden, and Hands and Feet room for manicure and pedis as well as a workout studio offering an extensive range of fitness classes.

As our Reception Manager you will be reporting directly to the Front Of House Manager and be responsible for the effective running of the spa reception. Your main responsibility is to ensure all daily tasks, bookings, cancellations, and customer requests are dealt with in a timely and professional manner. To fulfil this role, you will need excellent communication and organisation as daily you will be liaising with many different departments across both the spa and hotel. 

The ideal candidate must enjoy being at the front of house, making our members and guests smile every day.  Experience of working in Reception Manager position is beneficial, along with a working knowledge of Concept Spa, Opera Fidelio, Quadranet or equivalent reservation systems.

 In return for your dedication and hard work we offer our employee's an attractive salary, plus a wide range of perks:

– Meals on duty

– Discounts staff stays, Spa days, food, and beverage across our group

– Discounted tickets to our music festivals – Smoked & Uncut

– The opportunity to work at our music festivals – Smoked & Uncut

– Numerous retail discounts via our Perkbox scheme

To view our full range of perks visit our careers page at

Please note: To apply for this role you must have the existing right to work in the UK. We have limited staff accommodation and cannot guarantee availability. This role is ideally suited to those that are based locally or have easy access to the hotel.


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Why Lime Wood...

In return for your hard work you can expect something a bit different:

  • Genuine personal, tailored development
  • Craft training with our Italian menu
  • Our award-winning Apprentice schemes
  • Training on anything from bee keeping to helicopter landing skills and everything else in between
  • Access to leading hoteliers and hospitality entrepreneurs to develop your career and keep it interesting
  • Placements across hotels, departments, even a ski season or on a summer on a super yacht
  • Budding Entrepreneur programme, which can provide you with the skills needed to run our hotels, and maybe one day your own.
  • Wide range of recognised qualifications and development opportunities to further your career

Plus everything else you would expect, competitive salary, holidays, great staff rates and so much more.

Who we are...

Lime Wood is laid-back luxury at its best – a stunning building set in the middle of the forest landscape. A multi-award-winning 5-star 32 bed hotel with everything from our Herb House Spa to a Green house guests can eat in. Set in the heart of The New Forest National Park and 1 mile from the village of Lyndhurst

The Hartnett Holder & Co. restaurant has a different approach to hospitality – fine dining has been thrown out and replaced with a fun dining experience which includes seasonal, locally sourced and fresh British food with an Italian twist. There’s no need for a suit and tie here! The team at Lime Wood provide the highest level of service within a relaxed environment, making our guest feel truly at home.